Business Process Outsourcing in the Philippines through Web Dot Com
14 January 2010
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18 Comments
Business process outsourcing has opened the doors of third world countries like the Philippines to global business, inspiring local talent to attain world-class credentials and eligibility. Now that the country has proven its capability at providing a highly qualified pool of human resources, companies around the globe have seen the wisdom of outsourcing in the Philippines. In fact, the Philippines is one of the top recipients of outsourced business processes worldwide.
Through business process outsourcing, companies are able to streamline their operations and lower costs. Certain work processes are sourced out at a fraction of the cost of in-house counterparts. Not only are resources saved but company management time is freed up, as well, to enable them to focus their attention to core business competencies, maximizing the company’s specialization and leveraging income and profit.
Back Office and Front Office Procedures
Business process outsourcing is divided into back office procedures and front office procedures. Back office procedures are internal functions that include, among others, human resources administration, payroll, tax compliance, purchasing and disbursement, order entry, billing and collection, and cash and investment management. Front office procedures are external functions that include, among others, customer relations, marketing and technical support. This contributes to customer satisfaction, strengthens brand loyalty and increases market share.
Front office procedures are often handled by contact centers or call centers. Contact centers provide more comprehensive services beyond voice calls. Unlike call centers, contact centers use a multi-channel contact management platform where customer interaction may also be done over the web or through email, fax and even instant messaging.
Inbound and Outbound Calls
Contact centers handle either inbound or outbound calls. Inbound calls are calls from customers or employees of a client company. The calls are received by a help desk and, depending on the caller’s needs, are routed to the most appropriate persons to handle them. These calls are usually related to customer service needs, sales or technical support.
The contact center is bound by a service-level agreement with the client company, where service goals are stipulated. Several metrics are used in measuring performance, including first call resolution, average handle time and average queuing time.
Outbound calls are made by contact center associates to clients, customers or a lead list. This could involve telemarketing to prospects or current customers, or collections on overdue bills. The interaction is often recorded or tracked by special programs.
Business Process Outsourcing in the Philippines
Business process outsourcing in the Philippines offered by Web Dot Com includes software development and maintenance, animation and graphic design, back office processes, and inbound and outbound contact center solutions. Contact center associates can set appointments, do customer profiling and acquisition, conduct business to business telesales, process credit cards, manage leads, manage customer relations and provide customer support and technical support.
Aside from business process outsourcing, Web Dot Com also offers comprehensive website development services, including web design, e-commerce solutions such as online store applications for online shopping and online payment, content management systems, advanced portal development and other custom programming, web based database programming, website maintenance and support, search engine optimization, search engine marketing and social media marketing.
Established in the Philippines in 1998, Web Dot Com has in the last ten years succeeded in positioning itself well as an ideal business partner for companies in its home turf, as well as in the United States, the United Kingdom, Australia, Germany, the United Arab Emirates, Korea, Hong Kong and the British Virgin Islands. It is committed to giving top quality service to fully support to its clients’ business growth, believing that the client’s success is its success.
Question and Answer
What business minor should I get in addition to human resource management?
As a psych major I am well aware that my major is useless on its own so I am going to get some background in business by majoring in human resource management. My college also offers seven other business minors, accounting, business administration, economics, international business, management, management information systems, marketing, and personal financial planning. Which of these would be beneficial along with my HRM minor?
business
Related topics :
::Advantages of Business Process Outsourcing
::Corporate Social Responsibility in Website Development and Business Process Outsourcing
::Web Dot Com: Your One-Stop Website Development and Business Process Outsourcing Company
::I’m A Small Business Owner, How Can Outsourcing Help Me?
::How Do You Increase the Conversion Rates of Your E-commerce Business?
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Wow! He looks almost… alive O.O Awesome painting! Keep it up
Yes, the courses you speak of will help you to become a Business Analyst.
A BA can be on the client side or the IT side. If on the client side, they are interfacing with work group domains that process the work and review what they need. They generate requirements and then work with the IT side to update or generate processes and applications to fullfil the business needs.
If you're a BA on the IT side of the house, then you're taking all the requirements and developing processes and application solutions. Your job is to work with the client to generate a business solutions document (there are many names for it) and get signoff. Then, you need to make sure that solution becomes reality by working with systems analysts, programmers, and testers. You're generally responsible for the delivery of the solution. Although, if the solution revolves around process changes with other work group domains, you normally work with a PM (Project Manager). Never the less, you have end to end responsibilities for the IT delivery to insure the client gets what they need (and paying for).
With the offshoring of work to cheap labor, to remain associated with software development, the BA role is a good profession.
You are so talented!
Keep it up!
You need to keep accurate records when running a business. This will be your best defense if you ever get audited.
For IRS purposes, you need to make a profit every 3 out of 5 years to have the IRS prove that you are not running a business. Otherwise, it is up to you to prove that you are running a business and not doing a hobby. You can prove that you are running a business by keeping your business accounts and personal accounts separate.
You can write off any legitimate business expense including dinners with clients, car expenses, equipment, etc.
Having a separate checking account and credit card is a good idea. However, it isn't necessary. You can comingle your business and personal expenses using your personal accounts. But, if you do this, then it will be harder for you to prove that you are running a business.
For your revenues, you don't need a corporate account to make you deposits. You just need to make the deposits in your separate account that you use for business.
You can read Publication 334 for more information.
Hi,
i have found a site to be usefull, just check this out
You’re an amazing artist both painting and music wise. keep it up ^ ^
I wasn’t sure, if this Johnny really is just a photo – he just looks too real. Keep up the beautiful work
The song was also fitting
it’s almost like a photo
great painting 
business school is the right field to study, if you choose your college carefully, some have an entrepreneurship track/program
Hiiiiiii..
I think you have to choose the Marketing section in Human Resource Management(HRM) because in marketing you get the nice job in the good reputed company on a high post..
The requirements vary according to your state. Call the business license office for your county and just ask them if you need a business license to operate an internet store. I live in Georgia, and in my county, you do.
together we exist together we suffer and forever we will recreate each other…. i witnessed a very magical moment just now…. thank you.
Paris Lo in las vegas
That’s amazing! It always seem easier to draw on the computer then on paper. Really now, to color like that makes me curious, though everyone’s style of art is different.
dude, you own! this looks identical to a photograph
You can't post a Proposal for Sale of Business here. It is a comprehensive document similar to a business plan with dozens to hundreds of pages. Contact a broker like VR Business Brokers and see if you can get help. Yours is a unique business driven by personal contacts and is not easily sold.
this was so awesome!!!! just perfect, the piano goes well along the video, tx 5**
How about a book store, if you are looking retail?
I cant say if it would work in your town, you need to do marketing research to see what would succeed in your town.
Also in business .. Location, Location, Location is VERY important to success .. not only do you need the right business, you need the right location ..
Passion, YES .. you do have to work long hours but passion because you believe in what you are doing.
I work from home and have the utmost compassion and belief for what I do, I believe that is what brings me success ..
If you don't like books, don't like to read .. then a book store probably wont make sense. Did deep .. Only you know what you really want to do.
GL!
Are you asking the same question or was my answer deleted? YOU CANT COLLECT ONCE BANKRUPTCY IS FILED.
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